Field-service dispatch and technician tracking

Bookings came in by WhatsApp and jobs were dispatched from a group chat. The office could not see who was free or where they were, payments were matched to jobs by hand, and commissions were worked out in a spreadsheet at month end.

What we built

• A live orders board with a dispatch queue and one-click assignment to an idle technician.
• A live technician map, updated from technicians’ phones.
• A technician app with one large button per step: heading, arrived, completed.
• Automatic settlement: when a job is completed, the payment is split into technician commission and business revenue.
• Role-based access, so technicians see only their own jobs.

The client’s office works in Chinese, so the interface shown is in Chinese.