WhatsApp ordering, dispatch and payments
- Client
- Home-services company, Singapore
- Stack
- Python, FastAPI, PostgreSQL, Next.js, TypeScript, WhatsApp gateway, payment gateway
Every job came in through WhatsApp. Staff copied customer details by hand, chased technicians by phone and checked bank transfers one by one. Nobody could see which jobs were waiting, in progress or unpaid.
What we built
- Customers still chat on WhatsApp, then confirm their order on a mobile order page with services and prices.
- An admin console for orders, payments, dispatch and a shared WhatsApp inbox.
- A technician app: accept a job, mark arrival, add on-site charges and complete it, with every step updating the order live.
- Online payment links, with payment status written back to each order.
- Multi-tenant, in English, Chinese and Malay.
We handled everything from requirements to go-live.
Talk to us
Tell us about your business. We reply within one business day.